Uber for phone repair shops: courier pickup and return with Uber Direct

For phone, tablet and computer repair shops. This is courier pickup for the devices your customers bring you, not car repair for rideshare drivers.

How Uber pickup works for a repair shop

1. The customer books on your website. Device Delivery appears at checkout on your STACKS website, with a live courier price for their address. They pay upfront, on your own branded checkout.
2. An Uber driver collects the device. From the customer's home or office, with a photo and a signature at pickup, and brings it to your shop.
3. You repair it. The trip shows live in The STACKS App on the order, and you get phone, desktop and browser notifications at every step.
4. You send it back with one tap. Or the customer picks it up in store. The customer chooses, and pays upfront for the trips they chose. The person receiving the device gives a PIN.

What your customer sees

Live tracker

Watch the tracker full size.

Your shop, not a courier app. A live 3D map tracker on your own website, in your logo colours, follows the trip through every stage:

• Booked
• Driver on the way
• Picked up
• On the way
• Delivered

It shows the driver's first name, car, plate and position. Texts and emails come from your shop, each with a link to the tracker, so the customer never has to call to ask where their phone is.

Why repair shops use Uber Direct instead of their own driver

Option	What it costs you	What the customer gets
Your own driver	A person and a car, whether there is a job or not	Whatever tracking you build yourself
Mail-in with a label	A label per job	Packaging, a carrier drop-off and days in transit
Uber Direct with STACKS	Free for STACKS shops; the customer pays the delivery fee at checkout	Booking at checkout, a live map on your site, a photo, signature and PIN at the handoff

How to set up Uber Direct for your repair shop

1. Open an Uber Direct business account. Open your shop's own business account at direct.uber.com and add a card. Uber bills that account per trip, and your customer pays the delivery fee at checkout.
2. Connect Uber in The STACKS App. Go to Account, Shipping Integration, Uber. Paste the three keys from Uber Direct (Developer, API Keys), switch on Repair, Buyback or Ecom, and turn on notifications.
3. Connect Stripe. In The STACKS App, go to Account, Payment Integration and connect Stripe, so customers can pay for trips.
4. It appears on your website. Once all three are done, Device Delivery appears on your STACKS website by itself.

Where it works

Coverage is Uber Direct's local delivery area around your shop. Customers inside it see Device Delivery at checkout.

Beyond repairs

The same Uber courier also runs buyback pickup and local delivery for online stores. Everything in the feature is on the Device Delivery via Uber page, and the repair website it runs on is the Repair Stack.

Uber and Uber Direct are trademarks of Uber Technologies, Inc.